ZENITH, a wholly owned subsidiary of LVMH Swiss Manufactures SA, provides individuals with a worldwide "Archive Extract" service providing historical information on watches that are not part of the current collection.
This service can be accessed via the "Archive Extract" section on www.zenith-watches.com.
The quality of the answers provided depends on the information supplied by the client. The system conducts an active search on the client's behalf. This is in line with current legal requirements with regard to supplying an online service and with consumer protection norms.
1 – Scope
The General Terms and Conditions governing the use of the Archive Extract service are applicable to all your requests via ZENITH's "Archive Extract" service. Please read these carefully.
The General Terms and Conditions governing the Archive Extract service can be accessed at any time through ZENITH's website and downloaded or printed.
The General Terms and Condition governing the Archive Extract service remain in effect for as long as they remain on ZENITH's website. ZENITH reserves the right to modify them at any time with the publication of a new version on the aforementioned website. Every order made after ZENITH publishes a new version of its General Terms and Conditions governing the Archive Extract service implies acceptance of the latter.
Approval of your order implies unreserved acceptance of the General Terms and Conditions governing the Archive Extracts as well as of the website's Legal Notice.
2 – Applications for "Archive Extracts"
2.1 Definition of the "Archive Extract" service
An archive extract contains information from ZENITH's archives that is related to your watch and its date of production in Le Locle. An archive extract is not a certificate of authenticity and guarantees neither the authenticity of a watch nor its parts.
The search is conducted on the basis of the information provided by the applicant who certifies on his or her honor that he or she is the owner of the piece in question or that he or she is in possession of the express authorization of the owner to request such information.
Information is shared on the basis of the correctness of the references and/or elements communicated by Zenith by the applicant. Information is delivered by email following reception of payment and after expiry of the cooling-off period.
When possible, ZENITH will also provide you with excerpts from magazines or catalogs dating from the same era as your timepiece. These images remain the property of ZENITH and may not be reproduced or disseminated in any way without prior written authorization.
ZENITH does not provide valuations for any watchmaking item and suggests that people seeking the estimated value of a piece contact a specialist auction company.
2.2 Procedure for using the "Archive Extract" service
The appropriate form must be completed in order for your request to be attended to.
In order for us to process your application, precise information on your piece as well as photographs must be supplied. The quality of service rendered is dependent on the information provided by ZENITH.
Prior to approval of any request, you will have the opportunity of verifying both the details and price, as well as correcting any possible mistakes, before giving final confirmation.
For every application you make to the "Archive Extract" service, a confirmation email will be sent to you with the number of your application.
All the steps required for making an application are detailed on ZENITH's website.
Applications are treated with the greatest care by ZENITH's Heritage department. However, no reimbursement may be claimed should the historical search be unsuccessful. The fee paid corresponds to the search conducted by the Heritage Department.
ZENITH reserves the right to restrict the number of Archive Extracts supplied, and/or to refuse any unusual order or that is made with ill intent. Additionally, ZENITH reserves the right to refuse any order made by a client with whom there is existing litigation with regard to payment of a previous order.
3 – Price
Rates for ZENITH services are indicated in Swiss Francs (CHF), inclusive of tax.
ZENITH would like to draw your attention to the fact that every search is payable in advance at a rate of CHF120, with a price supplement of CHF30 in the event of the transmission of a paper version by post.
ZENITH reserves the right to modify prices indicated at any time and without prior notice. However, modified prices will only be applied to new orders and do not include orders already received.
4 – "Archive Extract" service payment options
Payment for the service can be done through our PayPal account.
5 – Results
Your ZENITH Archive Extract will be emailed to you at the address provided on your order. Should you wish to receive a paper version, this must be indicated at the time of your order. In this case, the document will be posted to you at the address provided.
The "Archive Extract" service is available all over the world.
The Archive Extract will be dispatched to the address provided at the time of ordering following receipt of payment, after the expiry of the cooling-off period and once the search has been conducted.
The time limit for completion of the search is 30 working days.
6 – Right of withdrawal
You are entitled to a 14-day cooling-off period in which to cancel your "Archive Extract" application in the framework of your right of withdrawal.
This period starts with the receipt of your email confirming your order. When the 14-day period expires on a Saturday, Sunday or public holiday, it is extended to the first working day thereafter.
To cancel your order, a written request must be sent to the following email address: firstname.lastname@example.org
Reimbursement of the price paid for the "Archive Excerpt" request will take place within 14 days of receipt of the cancellation email.
7 – Responsibility
Execution of all or part of ZENITH's obligations will be suspended in the event of unforeseeable circumstances or force majeure which might impede or delay such execution.
8 - Complaints - Information
Please contact the Heritage Department for all information, complaints or questions with regard to the General Terms and Conditions of use of the Archive Extract service at the following email address: email@example.com
9 – Privacy notice
ZENITH devotes the greatest attention on protecting your privacy.
ZENITH has created an electronic database that collects certain information of a personal nature with regard to ZENITH clients with complete respect for current legislation on the protection of personal data.
When your first application is made to the "Archive Extract" service, the database is enriched with information about you, which will enable us to fulfil your request and subsequently to better respond to your needs and facilitate the handling services provided by our Customer Service.
This information may be transmitted to subsidiary companies belonging to ZENITH.
You are entitled to individual right of access, withdrawal and rectification as laid down in the law governing individual data of a personal nature that you may have communicated to ZENITH. This right may be brought to bear by contacting the Heritage Department, as mentioned in the previous article.
With regard to the options selected at the time of creating or consulting your account on ZENITH's website, you will be given the option of selecting whether you wish to receive offers from ZENITH or its partners, or to be informed of particular operations by email.
Should you no longer wish to receive these offers, you are entitled to request this at any time by modifying your account directly on www.zenith-watches.com.
Details regarding the protection of your privacy can be found under the website's Legal Notice.
10 - Intellectual property
The ZENITH brand, as well as all brand names, illustrations, images and typefaces used on ZENITH products, their accessories or their packaging remain the exclusive property of ZENITH.
Any reproductions, whether total or partial, as well as any modification or use of these brand names, illustrations, images or typefaces, for any motif or communication means whatever, is strictly forbidden.
Whenever possible, ZENITH will provide you with catalog extracts or advertisements from the era of your timepiece. These images remain the property of ZENITH and may not be reproduced or disseminated without prior written authorization.
11 - Language
The General Terms and Conditions governing the use of the Archive Extract service were written in French. In the event of them being translated into one or several other languages, only the French text will be binding in the event of litigation.