ZENITH, a wholly owned subsidiary of LVMH Swiss Manufactures SA, provides individuals with a worldwide "Extract from the Registers" service providing historical information on watches that are not part of the current collection.
This service can be accessed via the "Extract from the Registers" section on www.zenith-watches.com.
The quality of the responses provided depends on the information (serial numbers and photographs) provided by the customers, as well as the data available on the timepiece in question within the Zenith Registers. The system conducts an active search on the client's behalf. This is in line with current legal requirements with regard to supplying an online service and with consumer protection norms.
1 - SCOPE
The Terms and Conditions for the sale of Extracts from the Registers are applicable to all your requests via ZENITH's "Extract from the Registers" service. Please read these carefully. The Terms and Conditions for the sale of Extracts from the Registers remain in effect for as long as they remain on ZENITH's website. ZENITH reserves the right to modify them at any time with the publication of a new version on the aforementioned website. Every order made after ZENITH publishes a new version of its Terms and Conditions for the sale of Extracts from the Registers implies acceptance of the latter. Approval of your order implies unreserved acceptance of the Terms and Conditions for the sale of Extracts from the Registers as well as of the website's Legal Notice.
2 - APPLICATIONS FOR AN "EXTRACT FROM THE REGISTERS"
2.1 DEFINITION OF THE " EXTRACT FROM THE REGISTERS " SERVICE
The Extract from the Registers contains information from the Zenith archives relating to the serial numbers of the movement and/or case of your Zenith timepiece. Where possible, this information comprises the model, the functions, the calibre, as well as the (exact or approximate) production date of the timepiece. AN EXTRACT FROM THE ARCHIVES/AN EXTRACT FROM THE REGISTERS?? IS NEITHER A CERTIFICATE OF AUTHENTICITY NOR A CERTIFICATE OF ORIGIN AND GUARANTEES NEITHER THE AUTHENTICITY OF A WATCH NOR ITS PARTS.
Information is shared on the basis of the correctness of the references and/or elements communicated by Zenith by the applicant. Information is delivered by email following reception of payment and after expiry of the cooling-off period.
ZENITH DOES NOT PROVIDE VALUATIONS FOR ANY WATCHMAKING ITEM AND SUGGESTS THAT PEOPLE SEEKING THE ESTIMATED VALUE OF A PIECE CONTACT A SPECIALIZED AUCTION COMPANY.
2.2 PROCEDURE FOR USING THE "EXTRACT FROM THE REGISTERS" SERVICE
The appropriate form must be completed in order for your request to be attended to.
In order for us to process your application, precise information on your piece as well as photographs must be supplied. The quality of service rendered is dependent on the information provided by ZENITH.
Prior to approval of any request, you will have the opportunity of verifying both the details and price, as well as correcting any possible mistakes.
For every application you make to the "Extract from the Registers" service, a confirmation email will be sent to you with the number of your application.
All the steps required for making an application are detailed on ZENITH's website.
APPLICATIONS ARE TREATED WITH THE GREATEST CARE BY ZENITH'S HERITAGE DEPARTMENT. HOWEVER, NO REIMBURSEMENT MAY BE CLAIMED SHOULD THE HISTORICAL SEARCH BE UNSUCCESSFUL. THE FEE PAID CORRESPONDS TO THE SEARCH CONDUCTED BY THE HERITAGE DEPARTMENT.
ZENITH RESERVES THE RIGHT TO RESTRICT THE NUMBER OF EXTRACT FROM THE REGISTERS SUPPLIED, AND/OR TO REFUSE ANY UNUSUAL ORDER OR THAT IS MADE WITH ILL INTENT. ADDITIONALLY, ZENITH RESERVES THE RIGHT TO REFUSE ANY ORDER MADE BY A CLIENT WITH WHOM THERE IS EXISTING LITIGATION WITH REGARD TO PAYMENT OF A PREVIOUS ORDER.
3 – PRICE
Rates for ZENITH services are indicated in Swiss Francs (CHF), inclusive of tax.
ZENITH would like to draw your attention to the fact that every search is payable in advance at a rate of CHF 60.- with a price supplement of CHF 20.- in the event of the transmission of a paper version by post.
ZENITH reserves the right to modify prices indicated at any time and without prior notice. However, modified prices will only be applied to new orders and do not include orders already received.
4 – "EXTRACT FROM THE REGISTERS" SERVICE PAYMENT OPTIONS
Payment for the service can be done through our PayPal account.
5 – RESULTS
Your ZENITH Archive Extract will be emailed to you at the address provided on your order. Should you wish to receive a paper version, this must be indicated at the time of your order. In this case, the document will be posted to you at the address provided.
The “Extract from the Registers” service is provided for the entire world, in French or English.
The Archive Extract will be dispatched to the address provided at the time of ordering following receipt of payment, after the expiry of the cooling-off period and once the search has been conducted.
The estimated lead time for a search is 30 working days. Zenith reserves the right to extend this lead time if the corresponding Service is overburdened at that particular time.
6 – RIGHT OF WITHDRAWAL
You are entitled to a 5-day cooling-off period in which to cancel your " Extract from the Registers " application in the framework of your right of withdrawal.
This period starts with the receipt of your email confirming your order. When the 5-day period expires on a Saturday, Sunday or public holiday, it is extended to the first working day thereafter.
To cancel your order, a written request must be sent to the following email address: firstname.lastname@example.org
Reimbursement of the price paid for the "Archive Excerpt" request will take place within 5 days of receipt of the cancellation email.
7 – RESPONSIBILITY
Execution of all or part of ZENITH's obligations will be suspended in the event of unforeseeable circumstances or force majeure which might impede or delay such execution.
Zenith can under no circumstances be held responsible if the customer has passed on erroneous information.
8 - COMPLAINTS – INFORMATION
Please contact the Heritage Department for all information, complaints or questions with regard to the Terms and Conditions for the sale of Extracts from the Registers at the following email address: email@example.com
9 – PRIVACY NOTICE
ZENITH devotes the greatest attention on protecting your privacy.
ZENITH has created an electronic database that collects certain information of a personal nature with regard to ZENITH clients with complete respect for current legislation on the protection of personal data.
When your first application is made to the "Extract from the Registers" service, the database is enriched with information about you, which will enable us to fulfil your request and subsequently to better respond to your needs and facilitate the handling services provided by our Customer Service.
This information may be transmitted to subsidiary companies belonging to ZENITH.
You are entitled to individual right of access, withdrawal and rectification as laid down in the law governing individual data of a personal nature that you may have communicated to ZENITH. This right may be brought to bear by contacting the Heritage Department, as mentioned in the previous article.
With regard to the options selected at the time of creating or consulting your account on ZENITH's website, you will be given the option of selecting whether you wish to receive offers from ZENITH or its partners, or to be informed of particular operations by email.
Should you no longer wish to receive these offers, you are entitled to request this at any time by modifying your account directly on www.zenith-watches.com.
Details regarding the protection of your privacy can be found under the website's Legal Notice.
10 - INTELLECTUAL PROPERTY
The ZENITH brand, as well as all brand names, illustrations, images and typefaces used on ZENITH products, their accessories or their packaging remain the exclusive property of ZENITH.
Any reproductions, whether total or partial, as well as any modification or use of these brand names, illustrations, images or typefaces, for any motif or communication means whatever, is strictly forbidden.
11 – LANGUAGE
The Terms and Conditions for the sale of Extracts from the Registers were written in French. In the event of them being translated into one or several other languages, only the French text will be binding in the event of litigation.
12 – LEGAL APPLICATION AND JURISDICTION
These terms and conditions are governed by Swiss law. Any dispute, controversy or claim arising from or related to these terms and conditions must be settled amicably. Should no amicable settlement be reached, the matter will be referred to the courts within the canton of Neuchâtel.
Le Locle, October 2nd 2017