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Services


Service centres

Reactivity and performance

Zenith's aim is to place Customer Service at the heart of the company's strategy. The loyalty of its customers, the reputation of its know-how and its legendary brand status, go through a personalized service experience and, of course, unforgettable.

Thanks to a network of trusted partners and collaborators benefiting from advanced training, ZENITH offers a reactive and efficient service, from support to personalized processes. The global approach and the consistency of services throughout the network ensure a sustainable, consistent and quality service to ZENITH customers.

Contemporary watch maintenance

From the simplest to the most delicate, each intervention is preceded by a clear and transparent exchange with the client. He is thus informed of the necessary operations, their respective costs and the response time. He has the opportunity to validate each of these points before any intervention. Attention, only the interventions carried out in service centers officially approved by ZENITH are covered by the ZENITH guarantee.

Historical watch restoration

The integration of all watchmaking professions within the Manufacture du Locle allows the restoration of the vast majority of parts. For example, watches manufactured over a century ago come to life thanks to a rich history of craftsmanship and a legacy of craftsmanship from generation to generation. When the restoration of time-keeping is possible and requires the manufacture of new components, they are produced on site as a single piece.

  • Care for your watch

    Care
    for your watch

     

    We recommend that you take your watch for maintenance at a Zenith boutique, or authorized retailer, or that you send it to the Zenith official service center of your choice.

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  • International Warranty

    International
    Warranty

     

    An international warranty covers your watch for any manufacturing defects over a period of two years, taking effect from the date of purchase.

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  •  Maintenance Rates

    Service
    Rates

     

    The total cost of service depends on the overall state of the watch and can only be assessed following an inspection by a Zenith watchmaker.

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  • Personalized service

    Personalized
    service

     

    Zenith is pleased to present you with its new safe service & oacute. and pay & oacute; Fate & eacute; when you return from your watch in the Customer Service Department of the Manufacture.

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Find a service center

  • Extrait de registres

     

    Extract from the Zenith registers

    Discover the model, functions, calibre and production date of your timepiece based on its serial numbers.

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  • Certificat d'origine

     

    Zenith certificate of origin

    To certify that your timepiece originates from ZENITH, and to obtain a detailed description of it based on an in-depth examination in our ZENITH Workshops in Le Locle.

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