Zenith is delighted to present its new secure, prepaid service designed for returning your watch to the Customer Service department of the Manufacture.

Shipping is handled by the Swiss postal service and Zenith covers the cost of the insurance included in this dispatch. This personalised service ensures your watch is dealt with in a manner befitting its status and with the utmost expertise.

Procedure

1
Fill in the form below to order the special watch shipping kit.

2
Place your watch in the travel case provided, complete the repair request, insert the documents needed for the work required in the same box and affix the pre-paid return label.

3
If your watch is under warranty, please enclose your warranty card or a copy of your proof of purchase.

4
Zenith will confirm receipt of the parcel and a qualified watchmaker will open the case of your watch, verify its running, its water resistance, the movement functions, as well as performing an overall check before establishing a diagnosis. Please note that if the watch is no longer under warranty, you will be charged for return shipping only (25 euros/30CHF), in addition to the repair costs as per the estimate submitted to you for approval.

Personal informations

Please fill in the fields below.



Personalised home delivery service is available only in the above-listed countries for the time being. The equivalent services can however be provided in our service centers, where our professionals will be delighted to welcome you. The following link shows their respective locations.
Find a service center