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Frequently Asked Questions
Find here our answers to frequently asked questions about ZENITH Watches.
E-COMMERCE (13)
What are the advantages of purchasing from the ZENITH online boutique?
Which payment methods are accepted?
In which countries is the online boutique available?
Are prices listed on the online boutique inclusive of local duties and taxes?
What is the role of the Concierge Service?
Is it possible to adapt the size of the bracelet ?
What is the return process and what are the conditions?
What are the refund conditions when returning a watch?
What is the "availability alert"?
In which countries is the straps online boutique available?
Concerning credit card payment errors
About advance bookings
Concerning bank transfer orders and confirmation
Learning more about your watch (5)
Identify your watch using serial numbers
Certifying your watch and its parts are genuine ZENITH
Estimating your watch’s current value
Reporting your watch’s value to an insurance company or law enforcement
Finding out how many pieces were produced of your model/caliber
General information (8)
How to get your watch serviced
Obtaining a new warranty card for your watch
Offering your watch to the ZENITH Museum
Exploring our current models
Adding a vintage timepiece to your collection
How to change the strap?
How can I change the strap with buckle?
Is the strap/buckle covered by the warranty?
Warranty extension (12)
How do I register my watch to have a warranty extension if it was purchased as pre-owned?
How do I register if my card does not correspond to the models listed on your site?
I have just bought a watch for another person, how can I transfer the warranty extension to the future owner?
I bought a ZENITH ICONS watch, can I register it?
How do I register a watch without creating an account?
What are the conditions for obtaining three additional years of warranty?
How do I check that my watch has been registered for the warranty extension?
I just bought my watch on the ZENITH online shop, why can't I register my watch for the warranty extension?
How do I register my watch to benefit from the extended warranty?
What should I do if I can't register my watch?
Can I register my watch if the purchase date is older than 3 years?
What is the QR code on my warranty card for?
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